07/07/11 - While you may not always get what you want, you will always get what you expect! Surprisingly, the power of belief and expectation work just as effectively on your feelin...

05/04/11 - There are only two ways to beat the competition; lower your price or increase the quality and quantity of service you provide to your customers. Customers who buy from yo...

02/28/11 - Rendering exceptional customer service is both a responsibility and a smart business decision. Unfortunately, far too many salespeople view customer service as an adminis...

12/29/10 - If recruiting is considered the lifeblood of an organization, then training must certainly be its pulse. Experienced salespeople are often reluctant to take time away fro...

12/29/10 - I am frequently asked what I think the single most important factor is in determining the success or failure of a salesperson. My response is often met with surprise, bec...

12/29/10 - The person who coined the phrase "time is money," must have been a sales rep paid on commission. In the selling profession, the old clich￩ rings true, if you are not talk...

12/08/10 - I can think of no other profession that's as closely associated with the term rejection as a career in sales. You might say that rejection is as natural to a salesperson ...

10/22/10 - Whether you are conducting a one-on-one interview, motivating your sales team or delivering a keynote address, your success as a leader is defined by your ability to pers...

10/18/10 - While you may not have recognized it, the last time you ordered from a fast food restaurant or went to the post office, there is a good chance you experienced some form o...

10/18/10 - believe that the great NFL Hall of Fame coach, Vince Lombardi, had it right when he said, "The quality of a person's life is in direct proportion to their commitment to ...

10/17/10 - Its been said that salespeople who avoid making phone calls have skinny children. Prospecting for new business is critically important and for the majority of salespeople...

07/09/10 - It's been said that salespeople don't plan to fail, they simple fail to plan! How much time do you currently spend preparing for your client appointments? If you're hones...

06/24/10 - Warning: The information you are about to read will dramatically change the way you see yourself and how you relate to other people! In his book, Men are from Mars, Wo...

06/08/10 - Are you the type of individual who values sincere feedback and welcomes constructive criticism from customers, associates, and family members? Sometimes getting feedback ...

06/01/10 - Successful salespeople understand that making the sale has much more to do with developing trust and rapport than it does with issues of lowest price, highest quality or ...

05/23/10 - Architects and structural engineers get paid big bucks to design buildings strong enough to withstand the damaging impact brought on by Mother Nature's fury. Architects u...

05/09/10 - Have you noticed that when a sports team wins a championship game, both the players and the coaches talk in terms of a "team victory" and appear to truly enjoy sharing th...

04/21/10 - From luxury automobiles to high-tech electronics, the phrase "made in Japan" is synonymous with quality and reliability. The Japanese have a well-deserved reputation for ...

01/19/10 - Have you ever wondered why you seem to hit it off right away with some customers, while with others it's more like oil and water? That's because we respond intuitively to...

12/10/09 - The person who coined the phrase "time is money," must have been a sales rep paid on commission. In the selling profession, the old clich￩ rings true, if you are not talk...