<?xml version="1.0" encoding="ISO-8859-1" ?> 
 <rss version="2.0">
 <channel>
  <title>SalesResources.com - Customer Service and Client Retention Articles</title> 
  <link>http://www.salesresources.com/</link> 
  <description>SalesResources.com is a free sales training portal.</description>
  <image>
<url>http://www.salesresources.com/images/saleslogo.gif</url>
<title>SalesResources.com</title>
<link>http://www.salesresources.com</link>
</image>

  <managingEditor>brian@salesresources.com</managingEditor> 
  <language>en-us</language>
<item>  <title><![CDATA[Saying "thank You" Goes A Long Way]]></title>   <link>http://www.salesresources.com/articles/article.cfm?ID=1619</link>   <description><![CDATA[     Writing thank-you notes has been an idea that has been so reinforced throughout my life that it has just become second nature. As a child, my mom made me write a thank-you card as soon as I opened a gift. There was no exception to this rule. In college, my business classes taught me that it is extremely important to write a card after a job interview. I was told that it would give me an extra edge when the company sat down to consider applicants. We have been taught these things growing up, but it seems that we forget this simple rule the longer we are in the business world.     If writing a thank-you note could possibly help you get a job, whats to stop it from landing that potential customer or closing a sale? Writing a note is a simple and effective way to impact the amount of sales that your reps make each year, and this is one simple sales coaching technique that you cant afford not to share with your employees.There are multiple different reasons to write thank-yous to]]></description>   <guid>http://www.salesresources.com/articles/article.cfm?ID=1619</guid>   <pubDate>Sat, 31 Jul 2010 06:25:01 CST</pubDate>  </item><item>  <title><![CDATA[Boosting The Customers Self-esteem]]></title>   <link>http://www.salesresources.com/articles/article.cfm?ID=1525</link>   <description><![CDATA[Listening Builds Self-EsteemIt has been said that, "Rapt attention is the highest form of flattery." When you listen intently to another person and it is clear that you genuinely care about what that other person is saying, his or her self-esteem goes up. His or her feeling of personal value increases. He or she feels more worthwhile and important as a human being. You can actually make another person feel terrific about himself or herself by listening in a warm, genuine, caring way to everything he or she has to say.When a man and a woman go out for the first time, they spend an inordinate amount of time talking and listening to each other. They look into each others eyes and hang on every word. They are each fascinated by the personality of the other. The more each listens to the other, the more positive and happy each of them feel and the stronger becomes the bonds of affection between them.The Opposite of Listening is IgnoringYou always listen to that which you most va]]></description>   <guid>http://www.salesresources.com/articles/article.cfm?ID=1525</guid>   <pubDate>Sat, 31 Jul 2010 06:25:01 CST</pubDate>  </item><item>  <title><![CDATA[Satisfy All Of Your Customers Needs? Thats Crazy.]]></title>   <link>http://www.salesresources.com/articles/article.cfm?ID=1491</link>   <description><![CDATA[Trying to satisfy all of the needs of your customers will result in lost profit. Satisfying your customers greatest need will maximize your profit.Dont try and satisfy every need of your customer. When you do, you will wind up diluting the overall value of what youre providing your customers. You will serve the customer best by dealing with the number one need they have. By doing so, you have the privilege of helping them deal with their most critical source of pain.Too many times, salespeople in the race to try and close a sale try to position their product or service as being a solution that will take care of nearly every problem the customer has. When the salesperson starts down this road, the customer will automatically begin to think there is something wrong. There is no way the salesperson could assure everything. If the salesperson does this, the customer will naturally begin to reject everything.Simply put, by trying to sell everything, you will wind up selling n]]></description>   <guid>http://www.salesresources.com/articles/article.cfm?ID=1491</guid>   <pubDate>Sat, 31 Jul 2010 06:25:01 CST</pubDate>  </item><item>  <title><![CDATA[What Will Your Legacy Be?]]></title>   <link>http://www.salesresources.com/articles/article.cfm?ID=1464</link>   <description><![CDATA[<i>This article is dedicated to my friend John Zsolt who died in a snowboarding accident two weeks ago. It was his 46th birthday. During the reception, after his funeral, his brother, godchild and friends spoke about John and what he meant to them and to everyone he knew. There were very few dry eyes in the room. John was a successful businessman, the club champion snowboarder at Beaver Valley, a sailor who owned and raced a sailboat, a loving husband and father, a wonderful cook, a good friend to many, and a great friend to a lucky few.He was a good man and I will miss him............... </i><b>What will you be remembered for?</b>When it comes to your business - what do your customers see you as? Are you respected or resented? Are you trusted or tolerated? How do your customers treat you? Are you invited to participate in planning sessions and meetings related to your product or service? Or are you called for your best price in order to keep your competition honest?Wha]]></description>   <guid>http://www.salesresources.com/articles/article.cfm?ID=1464</guid>   <pubDate>Sat, 31 Jul 2010 06:25:01 CST</pubDate>  </item><item>  <title><![CDATA[The Winning Attitude]]></title>   <link>http://www.salesresources.com/articles/article.cfm?ID=1465</link>   <description><![CDATA[<i>I just had the privilege of accompanying my wife on her companys Presidents Club trip to Rio de Janeiro. It was a great trip to a great city. (Dont believe all the press about the streets being overrun with criminals. Be smart, and youll discover that Rio is unbelievable and one of the most beautiful cities in the world.) What I noticed most about this trip was the attitude of all the winning sales people. It was infectious; it was everywhere. You knew these people were highly successful.</i><b>Where does that attitude come from?</b>There were 70 sales people with 70 different personalities and 70 different backgrounds and yet they all had this attitude of success and "getting it done." As I participated in the events, it was reinforced for me again and again: a winning attitude is an internal choice. There were reps who were there for the eighth or ninth time - every year that they had been with the company. They expected to be there and expected to be one of the top pe]]></description>   <guid>http://www.salesresources.com/articles/article.cfm?ID=1465</guid>   <pubDate>Sat, 31 Jul 2010 06:25:01 CST</pubDate>  </item>
  </channel>
 </rss>

